We deliver to all UK mainland addresses, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight and Northern Ireland. We do not deliver to PO Box numbers of BFPO addresses and outside the UK. All orders will be dispatched within 2-4 working days [excluding weekends].
Please note, any delivery to non-residential addresses, properties with multiple occupants, student/temporary accommodation, properties with mail room or concierge services for deliveries, as well as those with courier requests or account preferences allowing for safe place/deliver to a neighbour, are made at the customer’s own risk and Kikoi Connection will not accept liability for any loss or damage of the delivered items.
Please note that our delivery providers do not deliver on Bank Holidays.
STANDARD DELIVERY – £5.00 (Channel Islands £10)
Condition of returns:
All items should be returned new and unused, with tag intact where applicable and with the original packaging within 14 calendar days from the day after you receive your order. Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you. Please note that we will not accept liability for goods that are not returned with a track and trace service.
If you wish to return your items you will need to notify us of your return within 14 days of receiving the item and then return the items within 14 days of your notification in order to receive a refund. Original shipping costs will not be refunded.
We will credit your refund to the payment method you used when purchasing the returned items. The cost of our returns service will not be credited to you and you may be responsible for reclaiming duty directly from your local customs office where applicable.
Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately we are unable to influence this.
